MGM Resorts' room booking flow on a MacBook.
Work

From Browsing to Booking: Enhancing Conversion at MGM Resorts


Project goals

Improved booking conversion
Pricing transparency
Easily accessible calendar
Reduced cognitive load

Superformula tied together native, web, and kiosk experiences under one design language that was uniquely MGM.

The calendar persists throughout the flow to make pricing both transparent and comparative.

A streamlined approach to room booking

Transparent pricing

Increased access to all resorts

Outcomes

50

releases in first year

+28%

higher conversion

+$10.4M

added revenue in 1st year

10x

increase in speed of deliveries