Optimizing Mobile App Check-ins for Hotel Guests

Summary

Reduction of check-in times for hotel guests

Optimize the mobile app check-in experience

Increase reservation share-withs

Increase room enhancement purchases

We optimized the check-in experience from 17 to 7 screens, an 83% reduction.

+8% net revenue with Enhancements explicitly highlighted as an option on the reservation card

Net revenue

To complete check-in

Reservation sharing

Minutes saved